Manage Citrix NetScaler X with IE9

Written by Ingmar Verheij on August 22nd, 2012. Posted in Citrix, Netscaler

NetScaler X

After an upgrade of a NetScaler from 9.3 to NetScaler X (NetScaler 10) I wasn’t able to manage it from Internet Explorer 9 (IE9).  All you would see is a grey bar on top and a white screen Bedroefde emoticon

I’’ve only been able to test this with a non-default (nsroot) username .

This is a known problem at Citrix, but unfortunately it isn’t solved (yet). Enabling or disabling the compatibility mode as described on this thread at Citrix forums didn’t solve the problem for a compete 100%. The ‘best’ workaround is to set the browser mode to Internet Explorer 8.


After you login to the NetScaler you will see a grey bar and nothing else, except some white space.

Netscaler X loginCitrix Netscaler - Configuration... not working



  1. Press F12 to open the Developer Tool.
  2. Change the Browse Mode from ‘Internet Explorer 9 – Compatibility Mode’ to ‘Internet Explorer 8’
  3. Ignore the error that it’s can’t retrieve the version, it will after a refresh (or selecting another node)

Citrix Netscaler - Configuration... fixed


If that didn’t work

If setting the browse mode to IE8 didn’t solve the problem you can try the following suggestions:

  • Use the x64 version of Internet Explorer
  • Use Sun Java Runtime Environment 6 update 16
  • Use Google Chrome instead (portable version can be found here)
  • Use the default username (nsroot) instead

Ingmar Verheij

At the time Ingmar wrote this article he worked for PepperByte as a Senior Consultant (up to May 2014). His work consisted of designing, migrating and troubleshooting Microsoft and Citrix infrastructures. He was working with technologies like Microsoft RDS, user environment management and (performance) monitoring. Ingmar is User Group leader of the Dutch Citrix User Group (DuCUG). RES Software named Ingmar RES Software Valued Professional in 2014.

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