Microsoft App-V 5.0 – Lost administrative access

Written by Ingmar Verheij on October 17th, 2013. Posted in Microsoft App-V

2013-10-16 14_24_31-Application VirtualizationIn case you’re locked out of your Microsoft App-V 5.0 Management Server – because the account / group is removed , you’re not a member of the group or because you don’t know which account was specified during installation – you will receive an error message:  You do not have access to this information. Please check your credentials.

Fortunately, regaining access to the App-V management server is pretty easy.

Who’s authorized?

During the installation of the first Management Server an active directory group or account is specified that is authorized to manage App-V.  Unless you’ve added other groups or accounts this is the only account that’s authorized to administer Microsoft App-V.

Microsoft Applicaton Virtualization (App-V) Server 5.0 Setup


Fortunately the role assignments are stored in the Management Database on the SQL, making it easy to regain access. All you need is the Microsoft SQL Management Studio (or similar) and browse to the App-V management database (typically AppVManagement when installed via the installer or AppVirtManagement when installed via script) and edit the table [RoleAssignments].

Here you can see the SID of the Active Directory object that’s authorized to manage App-V, using PowerShell (for instance) you can determine which account a SID belongs to (see Microsoft TechNet), However. the easiest way to regain access is to add your users SID to the table and assign the role “ADMIN”.  The table has the following columns:

Column Description Values
Id Unique identifier of the record Automatically filled by SQL
RoleName The name of the role ADMIN – Administrative access
Sid The secure unique identifier of the Active Directory object S-1-5-21-….. A quick method of determining your SID (and groups) is using WhoAmI
AccountType The type of the Active Directory object 0 – Group
1 – Account

Microsoft SQL Management Studio

That’s it, no restart is needed.





Ingmar Verheij

At the time Ingmar wrote this article he worked for PepperByte as a Senior Consultant (up to May 2014). His work consisted of designing, migrating and troubleshooting Microsoft and Citrix infrastructures. He was working with technologies like Microsoft RDS, user environment management and (performance) monitoring. Ingmar is User Group leader of the Dutch Citrix User Group (DuCUG). RES Software named Ingmar RES Software Valued Professional in 2014.

More Posts - Website

Follow Me:
TwitterLinkedInGoogle Plus

Trackback from your site.

Comments (1)

  • Hi Igmar
    21 December 2016 at 18:29 |

    I facing “You don’t have access to this information” error when I try to browse to the management server.I tried the steps mentioned in the blog still the issue is present.Please suggest

Leave a comment



%d bloggers like this: